Besides e-mail and the Internet, cell phones may be the best invention since sliced bread. Small business owners are able to stay within reach if they’re out of the office, and cell phones provide a certain level of personal security.
However, many have forgotten proper manners when discussing their business on the phone. How many times have you seen someone having a personal conversation in the middle of a crowd? Or, ever been in a movie when someone’s phone rang?
These and many other transgressions are detailed by small business writer Joanna L. Krotz, a native New Yorker, who admits that a problem does exist. I find this almost stunning, considering their high tolerance of urban chatter and in-your-face attitude.
So, how do you make sure you’re following proper cell phone etiquette? Some of it is common courtesy, such as shutting your phone off during a meeting, movie, show, etc. It’s amazing how many people will not do this, and even actually answer the call!
According to Synovate, a market research group, 72% of Americans agree that the worst cell phone habit is having loud conversations in public. This leads to another etiquette point. Be at least 10 feet away from anyone or find a private spot before taking or making a call.
It is also suggested that you use an earpiece in high-traffic areas, which amplifies your voice so you do not have to speak so loud. And if you must take a call, keep it brief and to the point. Also, demand “quiet zones” or “phone-free areas” at work and in public spaces.
Finally, let all your friends know you have adopted proper cell phone etiquette and please, encourage them to do the same!
