by Andrea Wilson Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product ... Read More >

Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave the following reasons for becoming "non-repeat" customers: * ... Read More >

Success online follows a simple formula... "Ask and you shall _______." Most people fill in the blank with "receive". Not only is it a well-known phrase from the Bible, but it's also a very ... Read More >

by Sue DeFiore Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the ... Read More >